We take customer satisfaction seriously
We want to make sure your shopping experience with us is the best it can be.
On this page you can read how to handle returns, damaged products and cancellations correctly.
Please note that we do not charge your credit card until your item is dispatched from our warehouse. If you wish to cancel an order before this happens, please contact our customer service immediately and we will try to stop the parcel before it is shipped. We usually dispatch on the same day. If you would like to cancel an order, please send an email to our customer service with the subject "Cancellation" and your order number so we can correctly identify your order.
Due to our fast dispatch process, we cannot guarantee that every order can be cancelled in time. We will refund the amount paid within a maximum of 14 days.
Due to our fast dispatch process, we cannot guarantee that every order can be cancelled in time. We will refund the amount paid within a maximum of 14 days.
If you are not completely satisfied with your purchase, you have the option to return the goods within 14 calendar days of receipt.
All items must be returned in their original packaging, sealed, unopened, unused and undamaged (where applicable) and suitable for resale.
All items must be returned in their original packaging, sealed, unopened, unused and undamaged (where applicable) and suitable for resale.
If you wish to return an item, please first contact our customer service by email (please click here). Without prior notification from you, a refund cannot be guaranteed.
Return postage costs incurred by the customer are not refundable.
Return address:
Oz+
Wittevrouwen 21
1358CD Almere
Netherlands
Please do not return anything to us without first coordinating with a member of our customer service team (please click here). Once we have received your return, we will refund the amount paid within a maximum of 14 days.
Return postage costs incurred by the customer are not refundable.
Return address:
Oz+
Wittevrouwen 21
1358CD Almere
Netherlands
Please do not return anything to us without first coordinating with a member of our customer service team (please click here). Once we have received your return, we will refund the amount paid within a maximum of 14 days.
If the product is damaged, we will gladly send you a replacement. Please contact our customer service and send us photos of the packaging and the products inside. However, if the packaging is already visibly damaged on arrival, please refuse delivery immediately and contact us straight away. Please note that any claim regarding damaged goods must be made within the first 14 days of delivery in order to be processed.
Once your return has been received and inspected, our customer service team will contact you to confirm that we have received it. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within the following days.
If you haven't received your refund yet, first check your account again. Then contact your credit card company — it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is credited. If you have done all of this and still have not received your refund, please contact our customer service team.
We do not refund or accept returns for free gifts or promotional items that were provided to you at no cost.
Please contact our customer service team for assistance.